Student Complaints and Grievances
Stephen F. Austin State University has various policies and procedures for addressing complaints and grievances by students. Questions regarding complaints not detailed below should be referred to the Office of the General Counsel at ogc@sfasu.edu for forwarding to the appropriate department.
Academic Complaints
Policy and procedure for students to appeal academic decisions. Academic Appeals by Students
Fiscal Complaints
Policy and procedure for students to appeal charges to their bursar account. Student Fiscal Appeals
Policy and procedure for students to appeal satisfactory academic progress. Satisfactory Academic Progress for Financial Aid Recipients
Provision of Accommodations
Policy and procedure for students who disagree with the provision of accommodations for students with disabilities. Appeal Procedure Relating to the Provision of Accommodations for Students with Disabilities
Discrimination Complaints
Policy and procedure for students who believe that he/she has been subjected to any type of discrimination (excluding sexual harassment or other forms of sexual misconduct). Discrimination Complaints
Sexual Misconduct
Policy and procedure for students who believe he/she has been subject to sexual harassment or other forms of sexual misconduct. Sexual Misconduct
Student Record Complaints
Policy and procedure for students who wish to request a correction to his/her education records. Student Records
Student Complaints and Grievances - External
Texas Higher Education Coordinating Board
The Texas Higher Education Coordinating Board (THECB) may investigate student complaints concerning compliance with statutes and regulations that THECB administers. Students must exhaust all grievances and appeal procedures that SFA has established prior to filing a complaint with THECB. Complaints may be filed by sending a completed student complaint form to StudentComplaints@thecb.state.tx.us or by mail to the Texas Higher Education Coordinating Board, Office of the General Counsel, P.O. Box 12788, Austin, TX 78711-2788. Additional information regarding THECB's student complaint process may be found in their website.
Southern Association of Colleges and Schools Commission on Colleges
The Southern Association of Colleges and Schools Commission on College (SACS), SFA's accrediting agency, may investigate complaints regarding significant non-compliance with SACS' standards, policies, or procedures. Additional information regarding SACS' complaint process may be found on their website.