Stephen F. Austin State University is committed to fostering an educational environment that promotes the highest level of learning and personal development of its students. Should an instance arise in which a student believes that a department or an individual has not acted in accordance with this stated goal, the student should seek to resolve the issue informally with the respective individuals involved. If these informal procedures prove unsatisfactory, the student may file a formal written complaint to seek resolution.
For complaints for which no process is prescribed in an official SFA policy, the following guidelines should be followed:
Step 1 - Informal Resolution
The first step for resolving most conflicts is to contact the specific person or department most directly connected with the issue at hand. It may be helpful to review information on policies and processes that govern most student complaints.
Step 2 - Formal Written Complaint
Students may file a formal written complaint only after informal resolution strategies have been pursued. A student can complete and submit a Formal Written Student Complaint form found in mySFA (see the "University Policies" section on the Home tab).